Services A-Z (58)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account Name Change

Here you can request certain change to your account names.

Active Directory Password reset

Reset your account password used to access the computers in offices, labs and the Library.

Add Printing Funds

Add funds to your printing account for Library and Lab printers.

Adjunct Portal Login issues

Adjunct portal login issues

All-Access Password Reset

Reset your All-Access password.

C

Cable Television Issues & Errors

Cable TV service.

Cognos Access Request

Request access to Cognos, the campus reporting and analytics software.

Computer Lab Updates

Computer Lab information.

Computer Network Related Support

Office Ethernet related issues

CoVerified App

Coverified application for symptom tracking and COVID test tracking.

D

Delegate an E-Mail account

Delegate an existing departmental email account to one or more people.

Device Issues & Errors

Report errors or issues with one of your devices.

E

Equipment Move or Retrieval

Request equipment to be moved or retrieved to be brought back to IT.

G

Game Console Registration

Register the MAC address of your Game Console.

General IT Inquiry

Ask a question, get advice, get support on something you are unable to find in the service catalog.

Google Calendar

Google Calendar - allows you access to your events with your All-Access credentials in your Wagner GMail account from anywhere.

Google Classroom

Google Classroom

Google Drive Support

Google Drive - allows you access to your files you store with your All-Access credentials in your Wagner GMail account from anywhere.

J

Jenzabar CX New Account Request

Request a new Jenzabar account. Supervisor approval is required.

Jenzabar CX Password Reset

Reset your Jenzabar CX password. A valid CX password is also needed for Cognos access.

Jenzabar CX Support

Academic, Budget, Finance, Payroll, Purchasing, Human Resources, Recruiting.

K

Kaltura

Lecture capture and video storage system.

KnowBe4 Training

Issues with KnowBe4 online security training and awareness.

L

Library Databases

Library database access from off-campus.

M

Mailing list changes or list creation

Request new lists or modify existing lists.

Mobile Device Services

Wagner issued cellphone related inquiries.

Modify an Existing Cognos Report

Request modifications to an already existing Cognos report.

Moodle Merges

Moodle Merges

myWagner Faculty support

General myWagner faculty support.

myWagner Student support

General myWagner student support.

N

Network Drive Support

Access your Wagner network files from anywhere.

New Cognos Report Request

Submit a request for a new Cognos report.

O

Online Course Evaluations

Authentication related online course evaluation questions.

Online Instruction Consultation

Ordering Supplies (Toner & Staples)

Request additional supplies for multi-function devices, like toner or staples.

P

Phone Issues

Report a problem with your phone service

Printer Issues & Errors

Report issues with multi-function devices.

Q

Qualtrics

R

Register Wireless Streaming Device (non-computer)

Register your game, video streaming or other non-computer devices for use on the wireless network.

Report an issue with Classroom Technology

Report technology issues in classrooms such as projection problems, audio problems, computer problems, etc.

Report Cognos Issue

Report Cognos issues and errors.

Request a Persistent Moodle Site

Request a manually created moodle course.

Request Active Directory (AD) Account

Request accounts for new student workers, guests and others who might not have them automatically created.

Request for Voice, Data or TV Cabling

Request for cabling to facilitate voice, data and/or TV connection.

Request Media Services

Request media for classes or special events. Requests must be submitted 48 hours PRIOR to the start of the event; requests for Saturday and/or Sunday must be in by Wednesday.

Request Moodle Support

Request Moodle support for course questions, troubleshooting, further explanation of features etc

Request Temporary SPSS License

Students and Faculty can request at-home licenses for SPSS.

Request to Create E-Mail Account

Request a new account for your department or organization.

Request Training

Click here to see what trainings we offer and to request an appointment.

Request Voicemail sent to E-Mail

Have your voicemail sent to your email account.

Restore from backup request

S

Setup or Connect to a Printer

Get connected to a network printer, connect to specialized desktop printers.

Software Issues & Errors

Report issues with using an installed software application.

V

Video Conferencing Issues

Voicemail PIN Reset

Reset your office phone voicemail PIN.

Voicethread

W

Website Help Page

For information on Access, Editing and General Guidelines for the Web.

Z

Zoom Pro license upgrade

Staff logging into Zoom are automatically added with basic licenses. Upgraded licenses can be requested to remove the 40 minute limit for 3 or more participants.