This article will walk you through how to use the Texting feature in RingCentral. This would be most useful when contacting external parties. For internal communications, unless you have a specific reason to text, it makes the most sense to use the messaging feature. More information on the messaging feature can be found here: Messaging with RingCentral
For a quick tutorial on how to use the Text feature, check out the following video:
The following are step by step instructions on how to use this feature are:
1. Log into RingCentral with the desktop app or in your Chrome browser at https://app.ringcentral.com
2. Click the phone icon on the left hand side
3. If you look towards the bottom, you will see a separate section dedicated to texting. Any of your current text message conversations will appear here. To interact with a conversation, click on it from the list.
4. To write back to a message, write it in the text box. When you are ready to send the message, click Enter on your keyboard. You can also attach files to the conversation or put an emoji by clicking on the paper clip or smiley face.
5. To send a new text, click the plus sign on the Texting menu and select Send New Text. You can also click the plus sign in the upper right corner of the screen and select Send New Text. Either way will take you to the same place.
6. The Text From number is your RingCentral number. Leave this as is.
If you are sending a text internally, type the name of the person you would like to text in the To field and select them from the list. If you are sending a text externally, type in the phone number of the person that you are texting to. PLEASE NOTE: The number that you will be texting from is your RingCentral phone number. Your personal phone number will NOT be used to text anyone, even if you are using the mobile app.
7. You can send text messages to external and internal contacts at the same time. When you include more than one contact on a text, the group text button is automatically checked off. This means that this conversation is public to everyone listed inside the To field. If you do not want to make this a group text, simply uncheck it. The message will then be sent separately to all of the contacts listed in the box.
8. When you are ready to send your text, click Send
9. If you are only sending a message to one person, type in their name or number in the To field. Press Next.
10. A conversation will now open up in RingCentral where you can put your message.
