Go to wagner.onelogin.com and click on forgot password.
![login screen](https://wagner.teamdynamix.com/TDPortal/Images/Viewer?fileName=cfc784d4-dd10-48ea-9279-84ffcd5b43cf.png)
Type in your username and hit continue
![](https://wagner.teamdynamix.com/TDPortal/Images/Viewer?fileName=7087bbbf-1695-4588-bd78-12957b548883.png)
Select the authentication factor - We will use OneLogin SMS for this example.
Note: If you do not see the onelogin sms option, please follow this KB https://wagner.teamdynamix.com/TDClient/1983/Portal/KB/ArticleDet?ID=126608 that shows you how to add it. If you have access to email, you can choose email.
![auth factor](https://wagner.teamdynamix.com/TDPortal/Images/Viewer?fileName=8bd5a355-f238-49ae-9122-16ebe05b59a3.png)
You will receive a text from 332-334-89189 with you security code
![sms](https://wagner.teamdynamix.com/TDPortal/Images/Viewer?fileName=5ba4ec27-d39a-4f8a-b4c9-5ef6bfb4c7fb.png)
Enter the code and hit continue.
![](https://wagner.teamdynamix.com/TDPortal/Images/Viewer?fileName=1beef058-f558-4959-88e3-15f1e68748c2.png)
You can now enter your new password and hit Submit.
![](https://wagner.teamdynamix.com/TDPortal/Images/Viewer?fileName=5dae65ac-71e3-48b7-9d63-86733729bc81.png)
If you need assistance, please call, email or submit a ticket to the Help Desk.
https://wagner.teamdynamix.com/TDClient/1983/Portal/Requests/ServiceDet?ID=48546