Blocking a Number with RingCentral

This article will walk you through how to block an external phone number in Ring Central.

Before showing you step by step instructions, there are a few things to keep in mind if you decide to use this feature. 

  1. This feature is an all or nothing option. If you are choosing to block a number, you will not receive calls, faxes, or text messages. At this time there is no way to limit number blocking to a specific function.
  2. You can only use this feature to block external phone numbers. Internal extensions cannot be blocked. 
  3. If a user blocks a number, it is only applied to the extension where they are logged in.

A few more useful facts about this feature are:

  1.  The user who added a number to its blocked list can still call and send faxes to a blocked number.
  2. The user who added a number to its blocked list will be unable to send a text message to a blocked number and will get an error message Message not delivered. The recipient number is not valid.
  3. The blocked number will NOT get any message or indicator that the text message sent to the user/ extension is blocked/not sent.

Here are step by step instructions on how to to block a number that has called you. 

Ring Central Web Based Portal/ Desktop Application

1. In your Ring Central window, navigate to the Phone tab on the left hand side. 

2. Find the number on your list that you would like to block. 

3. Navigate over to the far right hand side of the number, hover over it with your mouse, and locate the three dots. Click the three dots.

4. Choose Block Number from the menu. 

5. It will have you confirm your decision to block with a pop up message. If you are certain, choose Block

6. To unblock the number, follow the same instructions as above, except choose Unblock Number to reverse the decision.

Ring Central Mobile Application

1. In the Ring Central mobile app, tap the phone tab at the bottom of the screen.

2. Locate the number that you would like to block. Press the i to the far right of it.


 

3. Select Block Number at the bottom of the screen. 

 

4. A message will pop up asking you to confirm this action.

5. To reverse this action, follow the same instructions above but choose Unblock number instead.

 

 

 

If you would like to add a number of a person to your block list who hasn't contacted you, you can do so in your phone extension settings. See below for step by step instructions.

Ring Central Web Based Portal/ Desktop Application

1. In your Ring Central portal, click the Settings gear on the left hand side. 

2. Choose Phone off the menu. 

3. Find Extension Settings and press Edit. 

4. When the page loads, expand the Screening, Greeting, and Hold Music section.

5. Select Blocked Calls

6. Under the Block Option menu, you can keep the default Specific calls and faxes selected. In the box entitled Only block these numbers or area codes, put in the number that you would like to block. Press Add. (You can delete blocked numbers at any time by simply clicking delete to remove it from your blocked list.)

7. Make sure to scroll down and press Save. 

Ring Central Mobile Application

1. Click on your profile icon in the left hand corner to get to your phone options. 

2. Choose Phone under the Settings menu. 

 

 

3. Select Extension Settings

 

4.Expand the Screening, Greeting, and Hold Music section

 

5. Choose Blocked Calls

6.Select Specific Numbers under Only block these numbers or area codes

7. Press Add Number

8. Enter in the number that you wish to block. If you have additional numbers to add, press Add More Numbers. 

 

9. Make sure to press the back button at the top and Save the settings in the upper right corner. 

 

10. To remove numbers added to your block list, follow the same instructions above, except when you get to the desired number, click the trash can to delete it. 

 

Details

Article ID: 141281
Created
Wed 2/9/22 11:42 AM
Modified
Thu 4/14/22 11:48 AM