Blocking a Number with RingCentral

This article will walk you through how to block an external phone number in Ring Central.

Before showing you step by step instructions, there are a few things to keep in mind if you decide to use this feature. 

  1. This feature is an all or nothing option. If you are choosing to block a number, you will not receive calls, faxes, or text messages. At this time there is no way to limit number blocking to a specific function.
  2. You can only use this feature to block external phone numbers. Internal extensions cannot be blocked. 
  3. If a user blocks a number, it is only applied to the extension where they are logged in.

A few more useful facts about this feature are:

  1.  The user who added a number to its blocked list can still call and send faxes to a blocked number.
  2. The user who added a number to its blocked list will be unable to send a text message to a blocked number and will get an error message Message not delivered. The recipient number is not valid.
  3. The blocked number will NOT get any message or indicator that the text message sent to the user/ extension is blocked/not sent.

Here are step by step instructions on how to to block a number that has called you. 

Ring Central Web Based Portal/ Desktop Application

1. In your Ring Central window, navigate to the Phone tab on the left hand side. 

2. Find the number on your list that you would like to block. 

3. Navigate over to the far right hand side of the number, hover over it with your mouse, and locate the three dots. Click the three dots.

4. Choose Block Number from the menu. 

5. It will have you confirm your decision to block with a pop up message. If you are certain, choose Block only. If you would like to block the person and report them as spam if that is applicable, you can choose that option accordingly.

6. To unblock the number, follow the same instructions as above, except choose Unblock to reverse the decision.

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Ring Central Mobile Application

1. In the Ring Central mobile app, tap the phone tab at the bottom of the screen.

2. Locate the number that you would like to block. Press the i to the far right of it.


 

3. Select Block Number at the bottom of the screen. 

 

4. A message will pop up asking you to confirm this action.

5. To reverse this action, follow the same instructions above but choose Unblock number instead.

 

 

 

If you would like to add a number of a person to your block list who hasn't contacted you, you can do so in your phone extension settings. See below for step by step instructions.

Ring Central Web Based Portal/ Desktop Application

1. In your Ring Central portal, click the Settings gear on the left hand side. 

2. Choose Phone off the menu. 

3. Find Extension Settings and press Edit. 

4. When the page loads, expand the Phone section and select Blocked Numbers

5. Select Blocked Numbers or Area Codes

6. To add a blocked number, click Add Blocked Number

7. Enter the number in the text box and when you see it show up in the box below, select it. 

7. Make sure to scroll down and press Save. 

 

 

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