Making a Phone Call and Checking Voicemail Using RingCentral

This article will walk you through how to make a phone call and check your voicemails using RingCentral. Please be aware that the video attached to this article mentions how to make a call using the desktop app, but the same process is followed if you are using the web based application (this means you are accessing RingCentral through your browser window.)

For a short video tutorial on how to make a call and check voicemail using RingCentral, you can check out the following video: 


Making a Call using RingCentral 

There are a few ways to make a call using RingCentral. If you are dialing to an external number or would like to call a contact within our organization directly, click on the dial pad in the upper right corner. 

Dial the number that you are looking to call, or, if it is an internal number within your organization, type the name of the person you wish to call in the box.

After typing in the number or person you wish to call, press Dial

Another way you can make a call to someone is by doing so directly within an active messaging conversation with that person 

1. First, make sure you have the Message option selected on the left. Then access the conversation you are having with that person under Direct Messages.

2. Click on the phone in the upper right corner to call that person


Checking Your Voicemail Messages

To check your voicemail messages, click the phone icon on the left hand side. Select All Voicemail


You can listen to your voicemails by selecting the play button next to the message that you wish to hear from the list. If you wish to delete a message, press the trash can on the right. 

To call a person back that has left you a voicemail, simply select the phone icon next to their message. To download the message to your computer, press the three dots on the right hand side and choose Download.



Article ID: 133067
Tue 6/8/21 1:09 PM
Fri 6/18/21 1:23 PM